SmartCase Data Privacy
🔒 Ai4Ops Data Privacy & Security Policy
✨ USCIS • AI4Ops
At Ai4Ops, we safeguard the privacy, security, and integrity of customer data across our platform, including USCIS case monitoring, network automation, and analytics.
- 👤 User Profile Data – Name, Email, Phone
- 💳 Subscription & Billing Data
- 🖧 Device & Infrastructure Data
- 📬 USCIS Case Data (Receipt numbers only)
- 🤖 Bot Interaction Logs (Language, Chat ID, Timestamps)
- ⚙️ Provide automation & AI insights
- 📢 Send alerts via Email, Telegram, SMS, Webex
- 📈 Analyze performance & security
- ⚖️ Comply with laws and regulations
- 🔒 Encryption (TLS/SSL, AES)
- ☁️ AWS EC2/RDS with firewalls & IDS
- 🔑 Role-based access & auditing
- 🗝️ Secrets via AWS Secrets Manager
- 🛡️ MFA for privileged users
- 🔢 Store receipt numbers only, linked to Chat ID
- 🔎 Retrieve status via USCIS Public API
- 🔔 Notify submission & status changes
- 🧹 Auto-delete after 60 days or unsubscribe
- 🗂️ Device data kept 30 days (default)
- 🇺🇸 USCIS data deleted on request or after 60 days
- 💾 Encrypted backups securely retained
- 🗑️ Full deletion on verified request
We never sell or rent user data. Sharing occurs only when needed:
- 🤝 AWS (hosting/DB), Twilio (SMS), PayPal/Stripe (billing)
- ⚖️ Court orders or verified law-enforcement requests
- 📂 Access your data
- ✏️ Correct inaccuracies
- ❌ Delete your data
- 📤 Export (CSV/JSON)
- 🔓 Withdraw consent anytime
📩 Contact: support@ai4ops.ai
🔄 You will be notified of updates via:
- 💬 Telegram
- 🖥️ In-app notice
🌐 Latest version: https://ai4ops.ai/privacy