This policy explains how AI4OPS handles information used with SmartCase, SmartTalk with CitizenAI, SmartVoice, AgenticClick, infrastructure automation, and related services.
It describes the data needed to provide these services and does not replace a customer-specific agreement.
- Account and support data: name, email, organization, authentication information, and support or demo requests.
- SmartCase data: receipt numbers, alert preferences, and status information needed for requested tracking.
- SmartTalk with CitizenAI data: practice answers, interview and civics progress, readiness indicators, language preferences, and feedback you choose to submit.
- SmartVoice data: audio recordings or uploads, transcripts, translations, summaries, voice settings, and related metadata when you use voice features.
- AgenticClick and infrastructure data: prompts, workflow inputs, logs, telemetry, configuration excerpts, device identifiers, and audit records needed for authorized tasks.
- Technical data: IP address, browser or device details, timestamps, and security logs.
- Provide, secure, support, and improve the services you request.
- Process AI inputs to generate requested transcripts, translations, summaries, practice feedback, or operational recommendations.
- Deliver alerts, product notifications, support messages, and account communications through selected channels.
- Maintain audit trails, prevent abuse, troubleshoot incidents, and meet legal obligations.
- Use aggregated or de-identified service analytics where permitted and appropriate.
Use SmartVoice only for recordings and audio you are authorized to provide. You are responsible for obtaining any notice, permission, or consent required before recording, uploading, transcribing, translating, or sharing another person’s voice or content.
SmartCase is designed to use the minimum information needed for requested tracking and alerts. It does not replace USCIS, legal counsel, or official case records.
SmartTalk with CitizenAI is a citizenship and N-400 interview-practice tool. Practice responses, scores, and AI feedback are processed to provide the practice experience; they are not legal advice and do not determine eligibility, USCIS decisions, or interview outcomes.
AgenticClick and related tools may process operational data needed for authorized diagnostics, planning, approved automation, governance, and audit evidence. Do not submit passwords, private keys, or other secrets unless a feature expressly provides an approved secure method.
We use administrative, technical, and organizational measures designed to protect information, including access controls and security monitoring where supported by the deployment. No system is completely secure.
We retain information only as long as reasonably necessary to provide services, maintain security, meet contractual or legal requirements, resolve disputes, and enforce agreements. Retention for voice content and infrastructure audit data may depend on feature settings, account controls, or a customer agreement. Backups may persist for a limited period before deletion cycles complete.
We do not sell personal data. We may disclose data to providers that support hosting, communications, payments, AI processing, security, or support; to an authorized customer; or when legally required.
To request access, correction, or deletion of eligible personal data, contact support@ai4ops.ai. We may need to verify identity and retain limited information where necessary for security or legal reasons.